Platform Terms and Conditions of Use 99wim

By accessing, browsing, or using the platform 99wim, available at 99wim.me, you confirm that you have read and fully understood these Terms and Conditions, and that you agree to comply with them. If you do not agree with any part of this document, you must not create an account or use the platform's services.

These Terms constitute a legally binding agreement between you (the user) and the 99wim. They apply to all visitors, registered users, and any other persons who access or use any feature available on the platform, including casino games, bingo, sports betting, live casino, and other entertainment services.

To create an account and use the services of 99wim, the user must meet all the requirements below:

• Be at least 18 years of age in full. 99wim does not allow, under any circumstances, the use of the platform by minors.
• Be a resident of Brazil or be located in a territory where the use of online entertainment platforms is not expressly prohibited by local law.
• Hold a valid CPF and provide accurate personal information for identity verification purposes.
• Not be subject to any active self-exclusion — whether requested personally on the platform or through other formal means.
• Not be an employee, direct partner, or first-degree relative of an employee of 99wim.

The 99wim reserves the right to request identity verification documents (such as a national ID, driver's license, or passport) and proof of address at any time, especially during account verification (KYC) processes. Failure to provide the requested documents may result in temporary or permanent suspension of account access.

Each user may hold only an active account on the 99wim. The creation of multiple accounts (duplicates) by the same individual is strictly prohibited and subject to immediate closure of all accounts involved, with retention of any balances and bonuses.

You are responsible for keeping your login credentials (email and password) secure. The 99wim is not liable for losses caused by unauthorized access resulting from the user's negligence in protecting their login credentials. If you suspect unauthorized access, contact support immediately.

Information provided during registration must be truthful, complete, and up to date. The use of false information, third-party data, or any other form of registration fraud results in immediate account closure with no right to a refund of balances.

• Do not share your password with anyone, including family members.
• Use a strong, unique password for 99wim.
• Enable two-factor authentication when available.
• Keep your details up to date whenever your address, phone number, or e-mail changes.

The 99wim accepts deposits in Brazilian Reais (BRL) through the methods available in the platform's payments section, including Pix, credit/debit card, and other methods indicated at the time of deposit. Available methods may vary over time.

All deposits must be processed using the same CPF registered on the account. Deposits using third-party details are not permitted — the holder of the payment method must always be the same as the 99wim account holder.

• Deposits via Pix are processed instantly, 24 hours a day.
• Deposits by credit or debit card may take a few minutes depending on the card issuer.
• The minimum and maximum deposit amount per transaction is shown on the payments screen and may be updated at any time.
• 99wim does not charge additional fees on deposits, but your financial institution may apply its own charges.

Suspicious transactions, deposits with inconsistent details, or amounts that do not match the account's usage profile may be subject to additional verification before the balance is credited.

The 99wim processes withdrawals to the same method and account holder used for the deposit, in accordance with current policies. Withdrawals via Pix are processed promptly after the request is approved. Processing times are detailed in the withdrawal of the platform.

To request a withdrawal, your account must be verified (KYC complete). Unverified accounts have withdrawal processing suspended until the required documents are submitted. This is a security measure to protect both the user and the integrity of the platform.

• The minimum withdrawal amount is shown on the withdrawal screen and may be updated.
• Withdrawals are only processed to bank accounts held in the same name as the 99wim account holder.
• 99wim may require additional verification before approving withdrawals above certain limits.
• Balances from bonuses are subject to rollover requirements before becoming eligible for withdrawal (see section 6).

The 99wim may offer welcome bonuses, cashback, free spins, limited-time promotions, and VIP program benefits. Each offer has its own terms, wagering requirements (rollover), eligible games, expiry date, and specific withdrawal limits.

Rollover requirements indicate how many times the bonus amount (and/or deposit, depending on the offer) must be wagered before winnings derived from that bonus become eligible for withdrawal. For example, a R$ 100 bonus with a 30x rollover requires R$ 3,000 in qualifying bets before withdrawal.

• Bonuses are not transferable between accounts and cannot be converted to cash before the rollout requirement is met.
• Using low-risk strategies to meet rollover requirements (such as betting on opposing outcomes) may result in bonus cancellation.
• The validity period of each bonus is indicated in the offer. Expired bonuses are automatically cancelled.
• In the event of account closure before the rollout requirement is met, the bonus balance will be cancelled.
• 99wim reserves the right to modify, suspend, or cancel promotions at any time.

For details on the VIP program and cashback, see the VIP of the platform, where the specific terms for each level are described in detail.

The casino games available at 99wim — including slots, roulette, blackjack, baccarat, bingo, and other titles — are provided by certified third-party providers and use random number generators (RNG) audited by independent entities. The RTP (Return to Player) for each game is available in the game's own information section.

Live Casino games are hosted by real dealers in physical studios, under rules established by our partner providers. In the event of a discrepancy between the result shown on the interface and the actual live dealer result, the actual result prevails.

• Software errors or technical failures during a round may result in the bet being voided and the wagered amount returned.
• Betting with the intent to exploit known platform bugs or errors is prohibited and subject to account closure.
• The full history of bets is available in the account dashboard for review.

The sports betting options available on the 99wim cover national and international events. Odds are set by the platform and may be changed at any time before the event starts or during live streaming, depending on how the game unfolds.

A bet confirmed by the system is considered valid, regardless of any subsequent display errors for odds in the interface. Users are responsible for verifying bet details before confirming.

• Bets on events that have already started are only accepted through the live betting section, when available.
• In the event of cancellation or postponement of an event, pre-match bets will be voided and the amounts returned to the balance.
• Parlay (combined) bets have all selections linked — a void selection may affect the final calculation according to each market's rules.
• Bets suspected of match-fixing or use of insider information will be investigated and may be voided.

By using the 99wim, you agree not to engage in any of the following conduct:

• Creating multiple accounts to obtain bonuses in duplicate (multi-accounting).
• Using automation software, bots, scripts, or any tool to simulate human activity on the platform.
• Attempting to bypass security systems, fraud detection, or identity verification.
• Sharing or transferring your account to third parties.
• Using the platform for money laundering, illicit financing, or any other illegal activity.
• Posting offensive, discriminatory, or inappropriate content in the live chat or other platform channels.
• Systematically collecting platform data (scraping) without express authorization.

Violation of any of these items may result in immediate suspension, permanent account closure, and retention of pending balances, as well as potential notification to the relevant authorities in cases of unlawful activity.

The 99wim reserves the right to suspend or close any account, at any time, in the following cases:

• Violation of any provision of these Terms and Conditions.
• Providing false information during registration or verification processes.
• Suspected activity involving fraud, money laundering, or manipulation of games/bets.
• Request by the user themselves (voluntary closure).
• Identification of an account belonging to a user under 18 years of age.
• Compliance with a court order or determination by a competent authority.

In the event of closure at the user's request, available and eligible balances will be processed in accordance with the withdrawal policies in effect, provided there are no pending verification or active investigation issues. The processing period is up to 30 days after the request.

You may also request temporary or permanent self-exclusion directly in the responsible gambling. This feature blocks access to the account for the chosen period, with no possibility of early reversal.

The 99wim is not liable for:

• Financial losses arising from bets and games played on the platform — these involve inherent risk and no outcome is guaranteed.
• Temporary service interruptions due to scheduled maintenance or technical failures beyond the platform's control.
• Losses caused by unauthorized access to the user's account resulting from the user's own negligence in protecting their credentials.
• Failures in the user's internet connection or devices that interrupt ongoing game sessions.
• Decisions by banking entities or payment processors that affect the processing of deposits or withdrawals.

The processing of personal data of users of the 99wim is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also agree to the practices described in the privacy policy.

In summary, we collect only the data necessary for account operation, identity verification (KYC), fraud prevention, and compliance with legal obligations. Your data is not sold to third parties and access is restricted to parties with a proven operational need.

You have the right to request access, correction, portability, or deletion of your personal data, in accordance with Brazilian law (LGPD — General Data Protection Law). Requests can be submitted through the platform's support channel.

The 99wim may update these Terms and Conditions periodically to reflect operational, regulatory, or internal policy changes. The date of the last update is always indicated at the top of this page.

Significant changes will be communicated via the registered e-mail and/or in-platform notification with a reasonable minimum notice period. Continued use of the platform after the changes take effect constitutes acceptance of the new terms.

If you do not agree with the changes, you must close your account and request the withdrawal of any available balance before the effective date of the changes.

Questions about these Terms and Conditions or how the platform works can be sent to 99wim support 99wim, available 24 hours a day, 7 days a week, via live chat on the platform. We also accept contact by e-mail address [email protected].

For matters related to responsible gaming, self-exclusion, or account limits, go directly to the responsible gambling, where all specific tools and guidance are available.

The official support channel is the 99wim.me platform. We are not responsible for contacts made through unofficial channels.